Contact Our Team
If something on Reel Play Kingdom does not add up, tell us. Every figure on this site comes from a published model, so any question you send can be answered with numbers rather than opinions. We read every message and reply within two working days.
How To Ask Us A Question
The fastest route is email. Write to the editorial desk at editor@reelplaykingdom.uk and include the page title you are writing about, plus the section or figure that prompted your question. A message such as “the 35x example on the welcome bonus page, is the turnover before or after game weighting?” gives us everything we need to answer precisely in one reply. Vague messages take longer because we have to guess which model you mean. We aim to respond within two working days, and most queries sent before noon on a weekday receive a same-day reply. If your question needs input from a second reviewer, we will say so in our first response rather than leave you waiting in silence. There is no phone line and no live chat; written correspondence keeps a record that both sides can check later.
Corrections And Fact Checks
We make mistakes and we expect readers to catch them. If a percentage looks wrong, a cap has changed since publication, or a term on a site no longer matches what our page describes, email the editorial desk with the page link and, where possible, a screenshot or quoted text from the operator. We check every correction claim against the source material before editing anything. When a figure changes, we update the page, adjust the model if needed, and note the amendment in the modified date shown on that page. We do not quietly delete sections to hide an error. Readers who flag genuine problems help the whole audience, because bonus terms shift constantly and even a two week old page can drift out of date. We thank readers who take the time to write, and we reply to every correction request whether or not the page ends up changing. Disagreements about methodology are welcome too.
Questions About Our Data
Every number on this site comes from a model with stated assumptions, not from a secret dataset. If you wonder where a conversion rate, payout window or retention percentage comes from, ask and we will walk you through the calculation. Our modelled figures describe what happens on average across sampled offers: how a 20 deposit behaves under a 40x rule, how spin value decays as wagering multiplies, and how win caps cut expected returns. These are illustrations of the maths, not predictions of any individual session. If our assumption about a median, a sample size or a game weighting seems off, challenge it. Several figures have been refined after readers pointed out a skewed sample or an outdated term sheet. We would rather publish a narrower claim with clear assumptions than a broad one that cannot be defended. Data questions often produce the most useful conversations, so do not hold back if a number puzzles you.
Press And Media Enquiries
Journalists covering gambling regulation, bonus transparency or safer play tools can reach the same editorial address. Mark your subject line clearly, for example “press: query on wagering models”, so it is routed quickly. We can talk through how our models work, what typical clearing costs look like across common bonus shapes, and why headline percentages often overstate real value. We answer factual questions about our own methodology freely and on the record. We do not comment on individual operators beyond what is already published on our pages, and we do not provide forward-looking claims about any brand. If you need a quote with numbers attached, allow two working days so we can verify the figures against the current version of each model before speaking. Requests for data extracts are usually possible, provided the source assumptions travel with the numbers.
Partnerships And Commercial Contact
Operators, affiliates and tool builders who want to discuss partnerships should also use the editorial address, with “partnerships” in the subject line. We are open to conversations about data sharing, independent reviews and better transparency around bonus terms. One point is fixed before any discussion starts: commercial arrangements never influence our modelled figures or our editorial conclusions. Pages are built on the maths first, and payment structure is documented on our How We Are Paid page. If a proposed partnership would require us to soften a finding, the answer is no, and we will say so early. We are particularly interested in hearing from studios and platforms willing to publish game weighting tables and win cap details openly, since those two terms do more damage to real bonus value than any other. Serious proposals receive a considered reply within two working days.
Reel Play Kingdom supports safer gambling. If play stops being fun, contact BeGambleAware on 0808 8020 133 for free, confidential help. GamStop covers operators licensed by the UK Gambling Commission and lets you self-exclude from all of them at once.